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"Just a note to say thanks again for all your help with the purchase of the Jeep. I am well pleased with it and will be recommending you to anyone who I hear saying they are changing their car !. Absolutely first class and you make other dealers look extremely average !"

-Adrian Biggs, Bracknell.

'We would like to thank McCarthy Cars for the excellent service we received following the purchase of our Audi. We will have no hesitation in the purchase of another Audi from McCarthy Cars."

-Mr and Mrs Williams, Lingfield.

"Many many thanks for your kind service and a wonderful car! I do thank you for your good heartedness and commitment to true service. I am, and will, advocate your company to everyone."

-Mr Pesterfield, Reigate.

" Purchasing our Volvo v70 from you has been a real pleasure. The car is in superb condition………… There were no quibbles with the sale; and everything was to our complete satisfaction. I will tell my friends how fairly treated we were, and will hopefully be back in the future to buy our next car from you."

-Mrs and Mrs Brannigan, Monmouthshire.

"Just a quick note to show my appreciation of your great service. This was beyond my expectation and has only reassured me of the fact that any other cars I may buy, my first port of call will be you. I look forward to doing more business with you soon."

-Saul Burman, Brighton.

"I recently bought a Volvo from you, and would like to advise you of the excellent service I received from the staff there, and especially from your sales manager James. From first making contact with him, he was interested and helpful, and took a great deal of trouble to see that the car was suited to my wife’s requirements.

The car is running very well, and we are delighted with it; it is exactly what I was looking for – a large car that it is economical. We took it to France recently, and it went from Portsmouth to the Loire and back on one tank of diesel.

I would not hesitate to recommend your company to anyone who is looking for a car."

-Mr. Matthews, Portsmouth.

"May I say thank you for you're after sales customer service. It was truly superb. I shall, without a doubt, be coming to you for our next car, and have no hesitation in recommending you to friends and colleagues."

-Mr and Mrs Hyatt-Mailes, Hemel Hempstead.

"I rarely put pen to paper, but on this occasion I feel it is the best way to convey my thanks to you and your staff on the service and totally professional way you conduct your business.

I often read testimonials and wonder if they are true so if you are like me feel free to get my number from James."

-Mr A. Harrison, Surrey.

"First of all I would like to express how professional I found your company when we came to purchase our vehicle. I first found the Land rover discovery which I was looking for on your website; I found the website layout very well, easy to use and updated regularly. I emailed you and the following day you phoned me and answered my questions and gave me a verbal price for my old discovery. As your garage is 72 miles from my home I was not sure if I wanted to travel that far as I have always found car dealers not the most honest people, but I decided two days before Christmas that I really wanted to see the Land rover.

On arrival my family and I were given a friendly welcome, offered refreshments and use of toilet facilities, which my wife and I found immaculately clean. The verbal price you offered me over the phone you honoured and the deal was done. We paid for the car which took about half an hour which the whole time we were offered refreshments. And then we left in our new Land rover and had an enjoyable 72 mile drive home.

I would like to take this opportunity to thank you for your professional manor and when I am in a financial position to change my wife’s car I will not hesitate to return.

I do hope you show this letter to your future customers as they will realise they are buying a quality car from an honest, professional company NOT the usual dodgy car dealer."

-Jason Wilson, Maldon.

"This is to say thanks you for coming out to help us recently when the Jeep we brought from you 18 months ago wouldn’t start. It is very unusual to find a salesperson that is so willing to help. It is the second 4x4 we have bought from you. You have been amazing in your willingness to help and sort out any problems that have arisen. Keep up your immense kindness and thank you."

-Dr Agun.

"Thank your for your good service. Many Thanks."

-Mr Yahya.

"We continue to be delighted with the Jaguar you sold us. It is in marvellous condition, is a joy to drive, and is the envy of quite a few people around here (we keep telling them where we got it, and how it was done, and with such efficiency and kindness). I really did not expect things to and run as smoothly as they did when I first thought of buying a car in this way, this of course was due to your expertise and willingness as much as anything, and we thank you very much for accommodating us in this manner, so effectively.

My wife has said that if she is in the market for a luxury car in the future, she will be happy to come to you.

We think you did well by us and are very happy with our purchase. We wish you and all your staff (especially the driver that picked us up),all the best for the future."

-Derrick and Celia Law, Wiltshire.

"Dear James,

I thought I’d drop you a quick note to say thank you for all your help when buying my cars from you.

Initially I brought the 2.0 Omega from you and, after only having it a matter of weeks, it was written off in an accident that was not my fault or any fault with the car.

My insurers said the Omega was a write off and paid me out promptly practically the value of the car when I brought it from you. This demonstrates to me that the price I paid for the Omega was fair and just. Thank you for that.

When I called you and explained what had happened to the Omega, I was so grateful that A) you remembered me straight away, and B) you were so very helpful in getting me back on the road as soon as possible.

We chatted about the silver Saab 9-5 you had at the time and we discussed the write off money my insurers had paid me. This amounted to a little less than you were advertising the Saab for but straight away, recognising I need to get mobile again and that I had come back to you as a result of superb service when I brought the Omega, we agreed the price, subject to me seeing the Saab, over the phone there and then! Fantastic! Where else would you get someone who understands that I had been through enough already with the car accident and was very keen to get me back on the road again and help.

I came to see the Saab and we agreed the same price as on the phone, a very fair price. If I am really honest, I still think I got the better deal for the price, but that’s just an indication of how you went the extra mile to ensure I was completely happy. Again, thank you.

I have now had the Saab for about six weeks and there has been no issues what so ever with it! It’s perfect! I do a lot of driving, 130 mile round trip each day just to and from work, and the Saab just purrs! Wonderful!

I just wanted to drop you this line and say thank you, a number of times, for all your help, willingness to listen and superb assistance and honesty towards me.

Thanks you so very much!

Thanks again James!"

-Gary, by email.

"Dear James,

Sorry it has taken so long to write to you but I have been very busy over the last few months with business and other family commitments.

I would just like to say what a pleasure it was to purchase a used car from you. The service I received was exemplary in all ways. You totally understood what my needs were and matched the vehicle up exactly to what I required.

The Peugeot 607 has been very reliable and a pleasure to be in from day 1. With regards to the after sales service I received I must add this was outstanding with your ‘no quibble’ policy I felt if anything went wrong it would be sorted out very fast.

I would like to thank you and your company for restoring my faith in customer service. If you need to use this for any editorial or advertising you have my full authority to do so.

Further to the above please feel free to show this to customers and I will be recommending you to anyone I meet."

-Stuart Francis, New Malden.

"Dear Mrs McCarthy

We are so pleased with the Volvo V70 we bought from you last week and want to thank you and your company for making the whole experience such a pleasure.

As you know, buying another car can be a very stressful business but you and your staff were so welcoming, helpful, friendly, professional, creating an atmosphere of calm, integrity and trust throughout the whole transaction.

We would particularly like to thank Dan Bull for his outstanding customer service and communication skills- unfortunately so rare in modern retailing. He supported us so well throughout the negotiations, showing excellent product knowledge with such natural charm and good humour. He certainly deserves to go far.

We would also like to thank you personally for being so helpful over the financial arrangement- we really appreciated it very much. We were so pleased to receive the car the following day.

Finally, we would like to compliment you and your husband on such a well- run family business with excellent staff. We can assure you that you will recommend you most warmly to our friends and acquaintances.

with thanks and very best wishes"

-Lindsay and Eve Muir

"Hi James,

A quick line to thank you. I'll certainly recommend your company to anyone looking for a car.

Kind Regards"

-Leo

"Good Morning James,

I just wanted to say thank you to you and all the staff at McCarthy Cars for your help with our purchase. The level of service has been of a high standard for the second time; something that some large organizations could learn from.

My family and I are please and excited with the new car; especially the kids. Please pass on my thanks to your team and I look forward to my next purchase in the future.

Kind Regards "

-Paul Barrow- Consultant for BBL Technical Recruitment Ltd

"Dear Dan and all at McCarthy Cars,

I am very please to say for the second time you have shown your usual high professional standards, in sourcing an Audi Allroad, this time for my parents. Your flexibility, patience and customer service mean everything and inspire trust and confidence when making such a purchase.

You will certainly be top of the list, as usual, when I purchase my next vehicle.

Vey best reqards."

-Oliver Hall -Director,Gassan Diamonds UK Limited

"James/ Dan

Hi guys just a quick email to say thank you for a fantastic service which was given to me while purchasing the Range Rover, it is always nice to deal with professional and smart people. Thank you for trying to get me back on the road on Saturday morning."

-Paul Devenish, Aqua Sports Javea

" Hi James / Dan,

Just to let you know that I have now had my Rover 75 back for a week and guess what…. It starts every time now.

Please pass on my thanks to the technician(s) for making my Rover all better again, and also thanks to whoever improvised and made a new tab insert for the roof rack strip (the original one was missing), it looks really good.

I would like to say that I am very impressed with the level of service I have received from you both and your staff. I feel that McCarthy Cars have gone the extra mile to achieve customer satisfaction. Thank you all very much and I will definitely be recommending McCarthy Cars.

Kind regards"

- Maria Kerr

Firstly, please accept my apologies for the delay in sending this letter, but as seem to be the case with a lot of people these days that have hectic lives; time seems to just fly by.

I would like to pass on my unreserved gratitude for the cheque that you sent a couple of weeks ago. As you can imagine, it was very much appreciated. I would also like to thank Wendy for her help in this matter.

Finally, in spite of the fact that I live in Somerset, in my opinion McCarthy Cars excelled all expectation. I will definitely be checking your stock list when the time comes to replace my Volvo, Cross Country.

Yours Faithfully

- N.R. Johnson

Dear Mr McCarthy,

The vehicle was in excellent condition and Marion decided to buy it not only did you offer to deliver the car free of charge from Croydon to our home on the Medway Towns, but when it was delivered Marion noticed that you had fitted a padlock to the spare wheel.

If the car performs half as good as our excellent Customer Service I am sure Marion will have many happy motoring years in her Rav4.

I will certainly recommend your company to anyone, who is thinking of buying a quality used car.

Many Thanks

- Andrew, Marion and all the Crear Family

Dear Mr McCarthy,

I am writing to thank you for your prompt action in sending the cheque for the payment concerning the minor detail work the on the handbrake of my Honda, Executive estate by my independent garage.

We purchased the car from you in February and from the outset we have received polite, friendly and highly efficient service from you and your staff. The car itself was in excellent condition and we remain thoroughly please and satisfied.

What a pleasure this has been to deal with a company that’s puts the customer first.

My wife and I wish you and your staff continued success with our assurance that we will happily recommend McCarthy Cars to anyone.

Kindest Regards

-Dennis Bates, Bromley-Kent

Dear James

First of all, thank you so much for your determination in sourcing the exact model of Audi TT I had been looking for, right down to the colour of the alloys!

It is extremely rare to experience the level of excellence you provide, not only during the sale but more importantly, the aftercare service. My last two cars have come from McCarthy Cars and I could not imagine wanting to place my future business anywhere else.

It is with 100% confidence I continue to refer you to friends, family and work colleagues.

-C Beynon

James ,

Just a quick note to thank you and all at McCarthy cars for the wonderful after sales care we recieved from your company. All the slight niggles with the car were resolved without any hesitation or fuss and to a superb standard. Having previously owned a Lexus I can honestly say that the service we recieved from your company was equal if not better to what we were used to.

I would have no hesitation either recommending or buying another car from yourselves in the future.

Kind Regards

-Simon Newman.

Hi Richard,

Just a quick email to say thanks for all your help both with the purchase of the Mini and the insurance. I went with Quinn's Direct, who give me a competitive price for a first time buyer.

Once again, thank you very much

- Ashnila

Dear Jim & Dan,

Just a quick note to say a MASSIVE THANK YOU for making our car purchase so easy, smooth and hassle-free. Prior to our visit to McCarthy Cars, we'd been to a few ‘main' dealers and there's no way their service could be compared - not even by an iota - to the service we've received from you.

From our first enquiry via phone to McCarthy Cars, we were pleasantly amazed by the quick and efficient response to all our questions and concerns by Dan. Then following our visit to your Croydon branch, Jim made us feel so much at home, took time to explain every little detail even though we got there late on a Sunday (coming from outside London), honestly we've been blown away by the professional yet friendly service you've given us...all we had to do on the day was DRIVE away...everything had been sorted out by the time we got to McCarthy Cars on the pick up day!!!!!!!

We'll definitely recommend you to family and friends and we'll of course come to you for any future purchase.

Thanks so much and keep up the Excellent Service!!!!

- Derek and Angela

If you have any questions, suggestions or comments, good or bad, I would like to hear them. Please email me at james.mccarthy@mccarthycars.co.uk or write to James McCarthy, McCarthy Cars, 72 Mitcham Road, Croydon, Surrey, CRO 3RG.