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"Just a note to say thanks again for all your help with thepurchase of the Jeep. I am well pleased with it and will berecommending you to anyone who I hear saying they are changing theircar !. Absolutely first class and you make other dealers look extremelyaverage !"

-Adrian Biggs, Bracknell.

'We would like to thank McCarthy Cars for the excellent service wereceived following the purchase of our Audi. We will have no hesitationin the purchase of another Audi from McCarthy Cars."

-Mr and Mrs Williams, Lingfield.

"Many many thanks for your kind service and a wonderful car! I do thankyou for your good heartedness and commitment to true service. I am, andwill, advocate your company to everyone."

-Mr Pesterfield, Reigate.

" Purchasing our Volvo v70 from you has been a real pleasure. The car isin superb condition………… There were no quibbles with the sale, andeverything was to our complete satisfaction. I will tell my friends howfairly treated we were, and will hopefully be back in the future to buyour next car from you."

-Mrs and Mrs Brannigan, Monmouthshire.

"Just a quick note to show my appreciation of your great service. Thiswas beyond my expectation and has only reassured me of the fact thatany other cars I may buy, my first port of call will be you. I lookforward to doing more business with you soon."

-Saul Burman, Brighton.

"I recently bought a Volvo from you, and would like to advise you ofthe excellent service I received from the staff there, and especiallyfrom your sales manager James. From first making contact with him, hewas interested and helpful, and took a great deal of trouble to seethat the car was suited to my wife’s requirements.

The car is running very well, and we are delighted with it; it isexactly what I was looking for – a large car that it is economical. Wetook it to France recently, and it went from Portsmouth to the Loireand back on one tank of diesel.

I would not hesitate to recommend your company to anyone who is looking for a car."

-Mr. Matthews, Portsmouth.

"May I say thank you for your after sales customer service. It wastruly superb. I shall, without a doubt, be coming to you for our nextcar, and have no hesitation in recommending you to friends andcolleagues."

-Mr and Mrs Hyatt-Mailes, Hemel Hempstead.

"I rarely put pen to paper, but on this occasion I feel it is the bestway to convey my thanks to you and your staff on the service andtotally professional way you conduct your business.

I often read testimonials and wonder if they are true so if you are like me feel free to get my number from James."

-Mr A. Harrison, Surrey.

"First of all I would like to express how professional I found youcompany when we came to purchase our vehicle. I first found theLandrover discovery which I was looking for on your website; I foundthe website laid out very well, easy to use and updated regularly. Iemailed you and the following day you phoned me and answered myquestions and gave me a verbal price for my old discovery. As yourgarage is 72 miles from my home I was not sure if I wanted to travelthat far as I have always found car dealers not the most honest people,but I decided two days before Christmas that I really wanted to see theLandrover.

On arrival my family and I were given a friendly welcome, offeredrefreshments and use of toilet facilities, which my wife and I foundimmaculately clean. The verbal price you offered me over the phone youhonoured and the deal was done. We paid for the car which took abouthalf an hour which the whole time we were offered refreshments. Andthen we left in our new Landrover and had an enjoyable 72 mile drivehome.

I would like to take this opportunity to thank you for yourprofessional manor and when I am in a financial position to change mywife’s car I will not hesitate to return.

I do hope you show this letter to your future customers as they willrealise they are buying a quality car from an honest, professionalcompany NOT the usual dodgy car dealer."

-Jason Wilson, Maldon.

"This is to say thanks you for coming out to help us recently when theJeep we brought from you 18 months ago wouldn’t start. It is veryunusual to find a salesperson that is so willing to help. It is thesecond 4x4 we have bought from you. You have been amazing in yourwillingness to help and sort out any problems that have arisen. Keep upyour immense kindness and thank you."

-Dr Agun.

"Thank your for your good service. Many Thanks."

-Mr Yahya.

"We continue to be delighted with the Jaguar you sold us. It is inmarvellous condition, is a joy to drive, and is the envy of quite a fewpeople around here (we keep telling them where we got it, and how itwas done, and with such efficiency and kindness). I really did notexpect things to and run as smoothly as they did when I first thoughtof buying a car in this way, this of course was due to your expertiseand willingness as much as anything, and we thank you very much foraccommodating us in this manner, so effectively.

My wife has said that if she is in the market for a luxury car in the future, she will be happy to come to you.

We think you did well by us and are very happy with our purchase. Wewish you and all your staff (especially the driver that picked us up),all the best for the future."

-Derrick and Celia Law, Wiltshire.

"Dear James,

I thought I’d drop you a quick note to say thank you for all your help when buying my cars from you.

Initially I brought the 2.0 Omega from you and, after only having it amatter of weeks, it was written off in an accident that was not myfault or any fault with the car.

My insurers said the Omega was a write off and paid me out promptlypractically the value of the car when I brought it from you. Thisdemonstrates to me that the price I paid for the Omega was fair andjust. Thank you for that.

When I called you and explained what had happened to the Omega, I wasso grateful that A) you remembered me straight away, and B) you were sovery helpful in getting me back on the road as soon as possible.

We chatted about the silver Saab 9-5 you had at the time and wediscussed the write off money my insurers had paid me. This amounted toa little less than you were advertising the Saab for but straight away,recognising I need to get mobile again and that I had come back to youas a result of superb service when I brought the Omega, we agreed theprice, subject to me seeing the Saab, over the phone there and then!Fantastic! Where else would you get someone who understands that I hadbeen through enough already with the car accident and was very keen toget me back on the road again and help.

I came to see the Saab and we agreed the same price as on the phone, avery fair price. If I am really honest, I still think I got the betterdeal for the price, but that’s just an indication of how you went theextra mile to ensure I was completely happy. Again, thank you.

I have now had the Saab for about six weeks and there has been noissues what so ever with it! It’s perfect! I do a lot of driving, 130mile round trip each day just to and from work, and the Saab justpurrs! Wonderful!

I just wanted to drop you this line and say thank you, a number oftimes, for all your help, willingness to listen and superb assistanceand honesty towards me.

Thanks you so very much!

Oh, and one last note, please pass my best wishes to your mum who I satand chatted with for a while after we had done the deal and signed. Shewas a delight to chat to.

Thanks again James!"

-Gary, by email.

"Dear James,

Sorry it has taken so long to write to you but I have been very busyover the last few months with business and other family commitments.

I would just like to say what a pleasure it was to purchase a used carfrom you. The service I received was exemplary in all ways. You totallyunderstood what my needs were and matched the vehicle up exactly towhat I required.

The Peugeot 607 has been very reliable and a pleasure to be in from day1. With regards to the after sales service I received I must add thiswas outstanding with your ‘no quibble’ policy I felt if anything wentwrong it would be sorted out very fast.

I would like to thank you and your company for restoring my faith incustomer service. If you need to use this for any editorial oradvertising you have my full authority to do so.

Further to the above please feel free to show this to customers and I will be recommending you to anyone I meet."

-Stuart Francis, New Malden.

"Dear Mrs McCarthy

We are so pleased with the Volvo V70 we bought from you last week andwant to thank you and your company for making the whole experience sucha pleasure.

As you know, buying another car can be a very stressful business butyou and your staff were so welcoming, helpful, friendly, professional,creating an atmosphereof calm, integrity and trust throughout the wholetransaction.

We would particularly like to thank Dan Bull for his outstandingcustomer service and communication skills- unforunately so rare inmodern retailing. He supported us so well throughout the negotiations,showing excellent product knowledge with such natural charm and goodhumour. He certainlydeserves to go far.

We would also like to thank you personally for being so helpful overthe financial arrangement- we really appreciated it very much. We wereso pleased to receive the car the following day, beautifully valeted.

Finally, we would like to compliment you and your husband on such awell- run family business with excellent staff. We can assure you thatyou will recommend you most warmly to our freinds and aquaintances.

with thanks and very best wishes"

-Lindsay and Eve Muir

"Hi James,

A quick line to thank you. I'll certainly recommend your company to anyone looking for a car.

Kind Regards"

-Leo

"Good Morning James,

I just wanted to say thank you to you and all the staff at McCarthy Cars for your help with our purchase. The level of service has been of a high standard for the second time; something that some large organizations could learn from.

My family and I are please and excited with the new car; especially the kids. Please pass on my thanks to your team and I look forward to my next purchase in the future.

Kind Regards "

-Paul Barrow- Consultant for BBL Technical Recruitment Ltd

"Dear Dan and all at McCarthy Cars,

I am very please to say for the second time you have shown your usual high professional standards, in sourcing an Audi Allroad, this time for my parents. Your flexibility, patience and customer service mean everything and inspire trust and confidence when making such a purchase.

You will certainly be top of the list, as usual, when I purchase my next vehicle.

Vey best reqards."

-Oliver Hall -Director,Gassan Diamonds UK Limited

"James/ Dan

Hi guys just a quick email to say thank you for a fantastic service which was given to me while purchasing the Range Rover, it is always nice to deal with professional and smart people. Thank you for trying to get me back on the road on Saturday morning."

-Paul Devenish, Aqua Sports Javea

" Hi James / Dan,

Just to let you know that I have now had my Rover 75 back for a week and guess what…. It starts every time now.

Please pass on my thanks to the technician(s) for making my Rover all better again, and also thanks to whoever improvised and made a new tab insert for the roof rack strip (the original one was missing), it looks really good.

I would like to say that I am very impressed with the level of service I have received from you both and your staff. I feel that McCarthy Cars have gone the extra mile to achieve customer satisfaction. Thank you all very much and I will definitely be recommending McCarthy Cars.

Kind regards"

- Maria Kerr

Firstly, please accept my apologies for the delay in sending this letter, but as seem to be the case with a lot of people these days that have hectic lives; time seems to just fly by.

I would like to pass on my unreserved gratitude for the cheque that you sent a couple of weeks ago. As you can imagine, it was very much appreciated. I would also like to thank Wendy for her help in this matter.

Finally, in spite of the fact that I live in Somerset, in my opinion McCarthy Cars excelled all expectation. I will definitely be checking your stock list when the time comes to replace my Volvo, Cross Country.

Yours Faithfully

- N.R. Johnson

If you have any questions, suggestions or comments, good or bad, I would like to hear them. Please email me at james.mccarthy@mccarthycars.co.uk or write to James McCarthy, McCarthy Cars, 72 Mitcham Road, Croydon, Surrey, CRO 3RG.